• Terms: A 50% deposit will hold your dates. Bookings are accepted on a first-come, first-served basis. We accept personal checks via the mail (the postmark date determines who gets the unit in the case of multiple deposits received for the same days).
• During peak seasons we receive numerous inquiries; in the event that we receive rental deposits from two or more potential guests for the same time period we will accept only one deposit and immediately inform the other parties of the conflict. Redundant deposits will be returned or reapplied to alternate dates at your discretion.
• Deposits are fully refundable as long as we are able to rebook the days you wish to cancel in which case a $50 administrative fee will be charged.
• Please send your check for the remainder of payment including 6% Michigan tax, $85 cleaning fee, and a separate $200 security deposit to arrive at least twenty-one days in advance; we will then provide you a with the lock box combination.
• Please indicate clearly on all checks that you're renting "Bergurand Condo 515 & 516" or "Cortina 220".
• Your Security deposit check will be held until after our cleaners/property manager inspect the unit at the end of your stay (Please don't make us use any of these funds!).
• We do our best to provide you with an enjoyable stay. We cannot; however, control Mother Nature. Rent is not refundable for any reason including lack of snow, too much snow, rain, etc., unless we are able to re-rent the Condo for the time period you wish to cancel; in which case a $50 administrative fee will be charged. During rain days, ski surfaces are soft; with correct choice of clothing the skiing can be very enjoyable and comfortable as well. (I'm told that golf can also be played in the rain.)
• Resort phone is 231-533-8621.
• Local calls are free; long distance via calling card only.
• Internet Access: Free wireless Internet is available at the Schuss and Summit Lobbies. Or, pre-register at Juno.com and use the local dial-up number 231-916-0005 to access the Internet directly from the Condo.
• All bedding, linens, and towels are provided. The resort provides towels at the pool, so please don't take our towels down to the resort pool; please use the resort provided towels at the pool.
• Check out: Noon; Check in: 6pm
• Late check out (if available) 6pm: $75.00
• Unauthorized Late check out will be charged at $100/hour and the cleaning crew may begin cleaning for the next guest at noon. It takes several hours to thoroughly clean this condo; please be courteous of our next guest and our cleaning crew
• Early check in may be available; contact us during the last week before your trip. We make every effort to have the condo prepared for your arrival; however, it's possible that it may not be 100% complete upon your arrival. In the event of a late check in, it is not our policy to refund any monies.
• BYO Soap & Shampoo.

• Please no shoes or boots inside: we're directly on the ski hill, the drive and parking areas are sanded and salted, the snow sometimes mixes with sand, and you won't want to walk all over salt and sand on the floors, so please remove your shoes.
• Heat: Turn the various thermostats to somewhere in the "comfort zone" setting. Please don't turn the heat way past the "comfort zone"; it won't heat up any faster, and anything above the "comfort zone" is downright uncomfortable (and it will drive up the electric costs which will drive up rental rates).
• Please be careful of ice and snow on the walk ways and stairs. This is a high snow area and there is a strong likelihood of slippery conditions.
• PLEASE No skis, bikes, or golf clubs in the condo (use locked storage units just outside the front doors)
• Keys: please keep the condo keys in the lock box. This will ensure that you don't get locked out of the unit. These are privately owned condos, and the resort has nothing to do with these units; so they will not be able to provide you with a spare key. There will be a set of keys on the kitchen counter for your use while visiting. Please remember to return these keys upon your departure.
• NO SMOKING
• NO PETS

• The cleaning fee you paid covers "Normal" cleaning at the end of your stay. Any cleaning charges in excess of "normal" (pet hair, excessive dirt, a weeks worth of dishes, etc.) will be passed on to the guest by way of a deduct from your security deposit. Mid-stay cleaning may be available for a fee; if interested please contact Rick via Email
• No skis, bikes, or golf clubs in the condo (use locked storage units outside).
• Fire Safety: there is a fire extinguishers under the kitchen sink.
• Feel free to use food/condiments in fridge & unlocked cabinets.
• Please don't play "amateur interior decorator" and move the furniture all around. Thanks!
• Garbage must be placed in the dumpster next to Ivan's. Extra bags should be in the kitchen pantry..
• Video Rentals:
• Movie Gallery, next to Glen's Mancelona 231-587-1281
  Mon-Thurs 10a-10p; Fri, Sat 10a-11p; Sun noon-10p
• Sunset Video
  110 East State Street, Mancelona, MI 49659
  (231) 587-8799
• Sunset Video
  116 South Bridge Street, Bellaire, MI 49615
  (231) 533-5918
• Maintenance Problems: For any problems at the condo please contact Rick Schoonover at 248-202-5104 (cell) or 248-674-2901 (home). If you have to leave a message, please use the cell phone.
• NO SMOKING: If you must smoke, please do so outside and put your buts in one of the provided ashtrays. Please don't throw your butts on the ground; they make a big mess and our cleaning crew hates to pick up cigarette butts off the ground! Evidence of indoor smoking will result in forfeiture of your entire security deposit.
• SORRY, NO PETS

• Please treat the condo like it is your own, please don't leave any more mess than you would in your own home. Cleaners will come in after you leave, however; we expect a reasonably well kept condo.
• On your last morning, please don't make up the beds you used so that our cleaning crew knows which beds to strip down and clean for next guests.
• Please start the dishwasher when you depart so our cleaning crew can empty & run additional dishes for the next guests.
• Please lock all doors with deadbolts from the outside using the key from the lock box... then return the key to the lock box (very important).
• PLease leave the additional set of keys on the kitchen counter.
• Please make sure that all lights & ceiling fans are off.
• Heating Season: Set thermostats to the lowest "comfort zone" setting.
• Summer Cooling Season: Turn off the AC and set heat thermostat to "off".
• There will be a $100 deduct taken from your security deposit if the thermostat is not set appropriately upon your departure.

• Please send me an email and let me know how you enjoyed the stay...What you liked; what you would like to see different; suggestions, etc. Remember, if you enjoyed your stay, tell a friend; if you didn't, tell me so I can right whatever was wrong. We're constantly striving to improve our homes and condos. THANKS Rick

Prices and specifications subject to change. Check back for latest revisions and corrections. Thanks.